Support Metrics
Real-time operational view of Atlas support performance.
📅 Last 30 days
Tickets (30d)
200
46 this week
↗ Active pipeline
Avg Resolution
3.5h
For resolved tickets
↓ Better than industry
AI Deflection
42.5%
Tickets resolved by AI
↑ Saving agent hours
CSAT Score
4.31
Out of 5.0
↑ Above 4.0 target
Daily Ticket Volume
Total vs AI-deflected tickets per day
By Channel
Volume breakdown
CSAT Distribution
Satisfaction scores 1–5
Resolution Time
Buckets by duration
AI vs Human
Ticket handling split